Dealing with workplace conflicts

We often need to deal with difficult people at work- people who are either manipulative, undependable, lazy or just generally a pain to work with. This article explains different approaches people adopt when faced with a conflict either at work or in a personal relationship by comparing each approach to an animal- a turtle, a shark, a teddy bear, a fox and an owl. A quick and nice read.

http://www.fabjob.com/tips236.html